The Basement Gym + Studio Camden
London
Recensioner
Have come to train at this gym a few times now, I can only say good things. I was given a tour by Rosie, gym is very well facilitated and lovely friendly staff and a nice overall vibe. Also it’s never super busy. Would definitely recommend.
I’ve been training at Basement Gym & Studio in Camden for a while now and it’s been a great experience. The gym is always clean, the equipment is well looked after, and there’s everything you need for a solid workout. The atmosphere is really welcoming, and the staff are friendly, approachable, and always happy to help. It never feels overcrowded, and the community has a great vibe, making it an enjoyable place to train. I’d definitely recommend Basement Gym & Studio to anyone looking for a quality gym in Camden.
The staff at Camden Basement are lovely, the equipment is well looked after, and the personal trainers are excellent. All in all, I have no real complaints about the gym itself and, if you are planning to stay as an active member, I would recommend it. Where it loses stars for me is the membership process, specifically around freezing and cancellation. I froze my membership shortly after my direct debit had been taken, but once the freeze was applied, I no longer had access. In practice, that meant I had paid for the month but could not use the gym. When I later wanted to cancel, I was told I needed to unfreeze the membership and pay an additional month as part of the notice period. Unfortunately, none of this was clearly communicated by the membership team. The freeze appeared to be processed automatically after I had followed guidance from the reception staff, who were lovely and helpful. The staff member I later spoke to was also helpful and took the time to explain the process, but the process itself feels convoluted and not very customer-centric. There should be clearer communication before a freeze is applied, especially if it means losing access to a period that has already been paid for. Complete respect also to the person from the membership team who spoke with me. He was enjoyable to talk to, took the time to explain everything properly, and was very fair in the conversation. At one point I actually burst out laughing after he explained the process, and he acknowledged that my reaction was not an isolated one. He also said it had taken him a fairly lengthy conversation to understand how the freeze/cancellation process worked himself. So this is not a criticism of him at all — he was genuinely lovely, and I appreciate his time. So, overall: good gym, good staff, good equipment, good trainers — but the membership freeze/cancellation process needs improvement.
Myself and my boyfriend have been training at The Basement Gym since October and are so delighted we joined! Great equipment and always very clean. Samir and the team are always very welcoming and helpful. Having the sauna and steam room is such a plus, especially for how reasonably priced the membership is. Couldn’t recommend the gym more!
Better than ThirdSpace. Has all the gym equipment, steam, sauna and shower facilities without the pretentiousness. I’m a busy professional with two toddlers, it’s important for me to spend the time in the gym working out vs waiting around. This gym doesn’t feel overcrowded and it’s open early and closes at 10:30, so there’s no excuse for not getting a workout in. They have classes on weekdays and weekends like yoga and Pilates which is helpful to break up the lifting routine. My only request to owners is more premium services like towels and locker rentals (space allowing), which I’d gladly pay extra for.
