Arriving at the airport and finding your way out of arrivals
After landing, follow the signs for passport control, baggage reclaim and customs. Keep your travel documents ready, and check the information screens if you have a connecting flight or need to meet someone. Once you have collected your luggage, follow signs for the public exit, ground transport and pick-up areas.
If a driver is meeting you, agree the meeting point before you leave the arrivals area. Mobile coverage can be busy inside the airport, so save the driver details and keep your phone charged. Passengers using an accessible service should contact their provider or the airport in advance to confirm the assistance available.
Getting into town
A private transfer is useful if you have several bags, are travelling with children or want to go directly to your accommodation. Confirm the collection point and what happens if your flight is delayed before travelling.
Taxis are available from designated airport areas. Use the official taxi rank rather than accepting an unsolicited offer inside the building. Ask the driver about the route and payment arrangements before setting off.
Public transport can be a practical choice for central areas and major rail connections. Airport signs point towards the relevant services, while ticketing and payment arrangements can vary. Check the airport or transport operator for current routes, service changes and travel conditions.
Hiring a car gives more flexibility for trips beyond London, but city driving, parking restrictions and congestion can make it less convenient for a central stay. Check the collection instructions, insurance terms and return arrangements before booking.
Popular transfers from the airport
Popular destinations include Central London, London Bridge, St Pancras, Stratford, Wembley, Richmond, Kensington, Croydon, Twickenham, Paddington and Tottenham. A private transfer can take you directly to an address, while public transport may suit travellers staying close to a major station.
Flying home
Allow plenty of time to travel back to the airport, particularly during busy road conditions, public transport disruption or an early departure. Build in time for returning a hire car, finding the correct check-in area, dropping bags and passing security. Check your airline and the airport for current advice, and leave your accommodation with your check-in requirements and route confirmed.